Complaint Guidelines

Complaint, Appeal and Grievance Guidelines

Freed-Hardeman University strives to provide educational opportunities, experiences, and services that are of the highest quality. Occasionally, there may be those who have complaints that they wish to share with the University. The University views such complaints as potential opportunities for improvements.

All complaints should first be routed through the appropriate complaint, appeal, or grievance process as outlined in the University’s Undergraduate Catalog, Graduate Catalog, and Student Handbook. Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the University for informal resolution. Formal complaints, appeals, and grievances should be well-documented and move through the appropriate campus process prior to appealing to any off-campus authority. Complaints to off-campus authorities may be routed as noted below:
  • Complaints related to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACS), (http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf);
  • Complaints related to the application of Tennessee state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);
  • Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/).
  • Complaints related to the application of other state laws or rules related to approval to operate shall be referred to the appropriate State Board within your home state of residence and shall be reviewed and handled by that licensing agency.  Refer to the Home State Complaint Resolution webpage for information regarding the various state agencies.