The purpose of this policy is to provide an opportunity for students at Freed-Hardeman University to have grievances addressed in a fair and professional manner. All parties involved in the grievance process are expected to conduct themselves in a manner consistent with the Christian standards of the University.
Freed-Hardeman University strives to provide educational opportunities, experiences, and services that are of the highest quality. Occasionally, there may be those who have complaints that they wish to share with the University. The University views such complaints as potential opportunities for improvements.
All complaints should first be routed through the appropriate complaint, appeal, or grievance procedures. Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the University for informal resolution.
Any grievance concerning grades, competencies, course syllabi, class absences, or other academic matters should be discussed informally with the faculty member, as appropriate. If the grievance is not resolved in this fashion or if the student does not feel comfortable discussing the grievance informally, the grievant should follow procedures outlined in Policy 2.1A Student Academic Grievance Procedures.
Any grievance concerning grades, competencies, course syllabi, class absences, or other academic matters should be discussed informally with the faculty member as appropriate. If the grievance is not resolved in this fashion or if the student does not feel comfortable discussing the grievance informally, the following procedure must be followed.
Records of written student complaints and responses will be kept in the Office of Academics. In the interest of all involved, if an Academic Grievance Form is submitted just prior to the end of a term, deadlines (for the submission of paperwork, etc.) are subject to modification as determined by the associate vice president of academics at the point a written grievance is received.
Formal complaints, petitions, and grievances should be well documented and move through the appropriate campus process prior to appealing to any off-campus authority. Complaints to off-campus authorities may be routed as noted below:
Complaints related to quality of education or accreditation requirements shall be referred to the Southern Association of Colleges and Secondary Schools (SACSCOC), (http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf);
Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a post secondary institution shall be referred to the appropriate State Board (i.e., State Board of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);
Complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that unit (https://www.tn.gov/commerce/consumer-affairs.html).
Complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of State Authorization Reciprocity Agreement (SARA), the student must first file a complaint with the institution to seek resolution. Complaints not satisfied with the outcome of the University’s internal process may be appealed, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission (https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html). For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by the SARA Policies and Standards (http://www.nc-sara.org/content/sara-manual) have been violated by the institution operating under the terms of SARA. For a list of SARA member States, please visit the NC-SARA website (http://nc-sara.org/sara-states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.
158 East Main Street
Henderson, TN 38340
FHU / Dickson
FHU / Memphis
5565 Shelby Oaks Drive
Memphis, TN 38134
855 Highway 46 South
Dickson, TN 37055
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