The following is a list of available technology resources for our students, faculty and staff at Freed-Hardeman.
Our services are divided into the following categories:
End-User Services (Equipment / Software / HelpDesk)
- Level 1 Support - common questions, items with defined resolution paths, resource allocation
- Equipment selection and procurement
- Establishing hardware and software standards
- Classroom equipment and software management (multimedia, presentation resources - includes selection, training, proper utilization, etc.)
- Asset inventory, audits, control, updates, software versions, supported versions, etc. (end-user equipment and interfaces)
- User instruction (resources utilization; initial and ongoing)
- Print services
- User account management
Infrastructure Support Services
- Level 2 Support - server hardware, network/system troubleshooting
- Network administration (wired and wireless networks)
- Phones, phone systems, fax
- Contracts (ISP, equipment vendors, etc.)
- Server hardware (set-up and ongoing maintenance)
- Network security
- User instruction (resources utilization; initial and ongoing)
Development and Operations
- CMS web management
- Web services (includes email, live streaming and other user services)
- Academic application development/support (Classroom apps, iTunes U, etc.)
- Application development and support
- Project management
- Server application performance and optimization
- Technology-based operations (definitions, workflows, project plans, establishing standards, documentation, etc.)
- User instruction (resources utilization; initial and ongoing)
Administrative Services
- Central systems integration
- Select and support of business process software
- Data integrity and auditing
- Data security (database and software level)
- Data warehousing / catalog (core and central reporting services)
- User instruction (resources utilization; initial and ongoing)
How do I get help with these services?
You may request support using any of the following methods:
- Submit a HelpDesk Ticket
Browse to http://helpdesk.fhu.edu, login, and follow the on-screen instructions.
- Talk to us by Phone
Call 731-989-6111 and a support technician will assist you with your problem.